Enrollment Fee: $950
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Explore the intricacies of customer profiling within the senior housing sector with our comprehensive Customer Profile course. Led by Severine Petras and Lauren Wilson, candidates will delve into the multifaceted nature of resident journeys, family dynamics, and employee engagement crucial for fostering a positive community experience. Through a blend of online videos, modules, and interactive activities, candidates will gain invaluable insights into understanding diverse resident paths, the pivotal role of families, and the significance of employee satisfaction in senior housing operations.
Learning Objectives:
Understand the diverse paths residents take when entering different housing types within the senior living continuum.
Develop a comprehensive understanding of the integral role families play in the resident journey and decision-making process.
Apply knowledge of employee engagement strategies to enhance resident care and community culture.
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